Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Customer Success team within our Advertising Sales business and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to craft them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.What You'll DoBuild deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners in Japan marketAct as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycleBe responsible for the RFP response and media planning strategy across all buying channelsRegularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap upsPartner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomesLead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative traffickingMonitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the businessLead projects involving sophisticated work streams and cross-functional collaboration (internally and externally)Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizationsReview, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytellingOwn the post-campaign analysis with takeaways and recommendations to drive repeat businessCollaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on timeAdhere to internal standard methodology guidelines, processes, and operating cadencesWho You AreYou have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business in Japan marketA minimum of 6 years experience in digital media, planning and/or buyingYou have strong industry knowledge and a desire to grow within the digital media industryStrong understanding of advertising performance metrics and the advertising ecosystemStrong reputation of providing outstanding customer serviceYou have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomesYou are able to craft impactful sales rationale stories by using data and researchYou are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organizationYou work effectively with cross-functional teams and all levels of management (internally and externally)You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skillsYou possess strong presentation and communication skillsYou have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systemsWhere You'll BeThis position will be based in Tokyo