A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.


We are currently seeking high caliber professionals to join our Banking Service and Sales asSenior Customer Service Officer.

Principal responsibilities:

Delivers professional customer service through answering investment, insurance eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking servicesHandles customer complaints properly and performs necessary investigationManages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properlyEnsures all activities are in compliance with the requirement of the Bank and regulatory authorities