SENIOR CUSTOMER SERVICE CASHIER Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4814456) Apply  SENIOR CUSTOMER SERVICE CASHIER Salary $19.39 - $21.33 Hourly Location Houston Job Type Full Time Job Number 36139 Department Houston Public Works Division Houston Permitting Center (HPC) Opening Date 02/01/2025 Closing Date 2/8/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All Persons Interested Section: Financial Management Reporting Location: 1002 Washington Ave Workdays & Hours: Monday-Friday, 8:30am-5:30pm *Subject to change* DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Provides customer assistance by processing payments, issuing change, applying payments to accounts, and addressing account-related inquiries. Serves as a lead for Customer Service Cashiers. Responsibilities: + Serves as a lead for Customer Service Cashiers by assisting the supervisor with work assignments, monitoring workflow, providing training on policies and procedures, and coordinating break schedules. + Handles complex customer accounts and resolves escalated complaints. + Processes customer payments, issues change and supports with the online permitting system. + Balances daily collections and reconciles all cash and checks to summary reports. + Provides information to the public, conducting initial research to resolve customer concerns. + Generates, retrieves, and distributes various reports from the online cashiering system, including cashier balance summaries, deposit summaries, bank deposits, itemized tenders, journal searches, and reconciliation totals. WORKING CONDITIONS Position is physically comfortable. The office environment is physically comfortable and has no major sources of discomfort The individual has discretion about walking, standing, etc. There are occasional periods of stooping, bending, and be able to lift 40 pounds. This is a Department of Houston Public Works Emergency Management position at the Tier III Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED. EXPERIENCE REQUIREMENTS Two years of money handling experience are required. LICENSE REQUIREMENTS None PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED None SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is: Pay Grade: 13 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-.0203 If you need special services or accommodations, call 832-393-0203. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 What is the highest level of education you have completed? + Less than a High School diploma/GED + High School diploma/GED + Associate Degree + Bachelor's Degree or higher 02 How many years of verifiable cash handling experience do you have? + None + Less than 2 years + 2 years, but less than 3 + 3 years, but less than 4 + 4 years, but less than 5 + 5 years or more 03 Can you describe your experience with cash handling, including any responsibilities related to processing payments, balancing registers, or reconciling transactions? 04 What does being a team player mean to you, and how do you demonstrate teamwork in a professional setting? 05 Can you share an example of a time when you demonstrated leadership skills in the workplace? What was the situation, and how did you handle it? 06 Please indicate your level of proficiency with the Microsoft Office Suite. + BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools. + INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration. + ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design. + None 07 8. Are you currently a Houston Public Works Department employee? + Yes + No 08 Have you completely and truthfully answered question # 9 on the application regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.) + Yes + No 09 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + No + Yes Required Question