Role purpose

The main purpose of this role is to effectively manage the administrative tasks associated with collecting outstanding debt and to support the Credit Controller in ensuring a smooth process and effective portfolio control.
This role is essential for maintaining the financial stability of the organization by ensuring efficient debt collection and providing crucial support to the Credit Controller team. 
 

Key accountabilities and decision ownership:

• Daily allocations
• Update the unallocated report 
• Manage the daily unallocated credits
• Reduce and clear by month-end the >365 unallocated credits
• Allocate the unallocated cash
• Manage the outstanding credit notes – reduce the outstanding credit notes
• Update the credit note report on SharePoint
• Report on credit provisions
• Bad debt provisions
• Preparation of hand overs (deletions, follow up on deletions)
• Invoices
• Process of Journals daily
• Process of debit notes daily
• Process refunds
• Manage the small balances and clear weekly 
• Manage the remittances 
• Manage the SR’s and adhere to strict SLA’s
• Bank statement – full control and in association with FinOps
 

Core competencies, knowledge and experience:

Job Related Skill:

• Interpersonal skills  
• Negotiation skills (ability to liaise with CEO's, FM's and IT Managers, & executive Heads)
• Excellent communication skills
• Attention to detail
• Analytical and investigative mind

Job Knowledge: 

• Consumer and Corporate credit   
• MS Excel advanced  
• Collections software 
• Converged Business knowledge

Job Experience: 

• 2-5 years of Credit control experience
• 1 Year Financial reconciliation experience
• Experience in dealing with 3rd Parties to resolve account disputes
• Experience in dealing with heads of department & other key stakeholders

Core competencies and qualifications:

Behavioral competencies: 

Extreme Importance
• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Relating and Networking
• Achieving Personal Work Goals and Objectives  
• Entrepreneurial and Creative Thinking  
• Analyzing
• Dealing with Prestige and influential customers

High Importance

• Deciding and Initiating Action 
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Writing and Reporting
• Applying Expertise and Technology
• Planning and Organizing 
• Adhering to Principles and Values
• Presenting and Communicating Information

Moderate Importance
• Learning and Researching
• Working with People
• Creating and Innovating

Must have technical / professional qualifications: 
• Matric - essential
• Diploma in Credit Management (will be an advantage
 

Who we are

Department: Finance

Reports to: Manager Collections

 

 

Together we can.