Job Description

All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.

Key responsibilities:

Lead large/multiple transitions of clients’ processesThorough project planning and reporting to clients, internal stakeholders and transition leadersThorough and proactive project review – Risk, Issue, escalation and milestone managementIdentify areas for efficiency improvement and implementing the sameBuild close rapport with key internal stakeholders and clientsManage project escalations and conflicts in projectsMentor and coach direct reports to aid in their developmentStrong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of executionCustomer Experience – understand client needs, wants and expectations and manage them effectivelyMetrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-liveRequired to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition MethodologyDesign transition solution for new opportunities (RFI/RFP)Respond to RFI/ RFPs along with the solutions teamAble to take on additional responsibilities in the transition function (e.g. capability building)

Qualifications and skills:

Excellent project management skills applied to wide range and number of project types, complexities, domains and geographiesSelf-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a mustStrong CRM skills Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc.PMP or other project management certification is a plusKnowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

Supplemental:

Maintaining an established work schedule and strong work ethicVery strong analytical, planning, organizational, and time management skillsStrong research skills including gathering and analyzing data from multiple sourcesEffective reporting and documentation skillsAbility to maintain discretion and confidentialityWorking in a cross-functional team and environmentFinancial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientationEffectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridgesEffectively using organizational and planning skills with attention to detail and follow through

Competencies/ Skill set:

BFSI domain experience is a must Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitionsAt least 10 years of intense customer facing rolesManaged / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable

Work Location : Chennai, Gurgaon, Pune or Bangalore

Hybrid working  -  3 days a week, however basis need should be flexible with 100% WFO

Qualifications

B.Sc