Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Business: Markets Sec Services Tech
Principal responsibilities
Oversee the delivery of IT services: The AWD IT Service Manager is responsible for ensuring that IT services are delivered effectively and efficiently, meeting the needs of the organization and its users.Manage IT systems and infrastructure: The Service Manager is responsible for the maintenance, monitoring, and optimization of IT systems and infrastructure to ensure their reliability and performance.Resolve IT issues and disruptions: The Service Manager plays a crucial role in identifying and resolving IT issues and disruptions promptly, minimizing any impact on business operations.Continuously improve IT service delivery: The Service Manager works closely with other teams to identify areas for improvement in IT service delivery and implements solutions to enhance efficiency and effectiveness.Vendor management: The Service Manager manages relationships with external vendors, ensuring that they meet service level agreements and deliver quality services and products.Develop and implement IT policies and procedures: The Service Manager establishes and enforces IT policies and procedures to ensure compliance, security, and efficient use of IT resources.Lead and mentor IT teams: The Service Manager provides leadership and guidance to IT teams, fostering a collaborative and high-performing work environment.Stay updated with industry trends: The Service Manager keeps abreast of emerging technologies and industry trends, evaluating their potential impact on the organization's IT service delivery and making recommendations for adoption when appropriate.Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Business: Markets Sec Services Tech
Principal responsibilities
Oversee the delivery of IT services: The AWD IT Service Manager is responsible for ensuring that IT services are delivered effectively and efficiently, meeting the needs of the organization and its users.Manage IT systems and infrastructure: The Service Manager is responsible for the maintenance, monitoring, and optimization of IT systems and infrastructure to ensure their reliability and performance.Resolve IT issues and disruptions: The Service Manager plays a crucial role in identifying and resolving IT issues and disruptions promptly, minimizing any impact on business operations.Continuously improve IT service delivery: The Service Manager works closely with other teams to identify areas for improvement in IT service delivery and implements solutions to enhance efficiency and effectiveness.Vendor management: The Service Manager manages relationships with external vendors, ensuring that they meet service level agreements and deliver quality services and products.Develop and implement IT policies and procedures: The Service Manager establishes and enforces IT policies and procedures to ensure compliance, security, and efficient use of IT resources.Lead and mentor IT teams: The Service Manager provides leadership and guidance to IT teams, fostering a collaborative and high-performing work environment.Stay updated with industry trends: The Service Manager keeps abreast of emerging technologies and industry trends, evaluating their potential impact on the organization's IT service delivery and making recommendations for adoption when appropriate.Education and Certification: A minimum qualification for the AWD IT Service Manager role typically includes a bachelor's degree in computer science, information technology, or a related field. Relevant certifications such as ITIL (Information Technology Infrastructure Library) are also highly desirable.IT Service Management Experience: Candidates should have a solid background in IT service management, with a minimum of 5 years of experience in overseeing IT service delivery, incident management, problem management, and change management processes.Technical Knowledge: Strong technical knowledge across various IT domains is essential. This includes proficiency in areas such as network infrastructure, server administration, cloud computing, cybersecurity, and IT project management.Leadership and Communication Skills: The AWD IT Service Manager should possess excellent leadership and communication skills to effectively manage teams, collaborate with stakeholders, and communicate complex technical concepts to non-technical individuals.Problem-Solving and Analytical Skills: The role requires strong problem-solving and analytical skills to identify and resolve IT issues, analyze service performance metrics, and make data-driven decisions to improve IT service delivery.You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Software Development (GuangDong) Limited
Education and Certification: A minimum qualification for the AWD IT Service Manager role typically includes a bachelor's degree in computer science, information technology, or a related field. Relevant certifications such as ITIL (Information Technology Infrastructure Library) are also highly desirable.IT Service Management Experience: Candidates should have a solid background in IT service management, with a minimum of 5 years of experience in overseeing IT service delivery, incident management, problem management, and change management processes.Technical Knowledge: Strong technical knowledge across various IT domains is essential. This includes proficiency in areas such as network infrastructure, server administration, cloud computing, cybersecurity, and IT project management.Leadership and Communication Skills: The AWD IT Service Manager should possess excellent leadership and communication skills to effectively manage teams, collaborate with stakeholders, and communicate complex technical concepts to non-technical individuals.Problem-Solving and Analytical Skills: The role requires strong problem-solving and analytical skills to identify and resolve IT issues, analyze service performance metrics, and make data-driven decisions to improve IT service delivery.You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Software Development (GuangDong) Limited