**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Title:** Senior ConnectShip Production Support Specialist **Job Summary:** We are seeking a highly skilled and experienced Senior ConnectShip Production Support Specialist to join our team. The ideal candidate will be responsible for managing, maintaining, and optimizing the ConnectShip and related shipping solutions in a production environment. This role requires advanced troubleshooting skills, in-depth knowledge of ConnectShip architecture, and a proactive approach to ensuring seamless shipping operations for the business. **Key Responsibilities:** **ConnectShip System Administration:** + Manage and maintain ConnectShip server environments, including installation, configuration, and patch management. + Ensure the stability and performance of ConnectShip components and related integrations. **Production Support:** + Provide 24/7 support for production issues related to ConnectShip and associated systems. + Troubleshoot and resolve complex shipping-related errors, ensuring minimal downtime. + Monitor system performance and logs to proactively identify and resolve issues. **Process Optimization:** + Work with cross-functional teams to implement and optimize ConnectShip configurations, including Ship Via codes, carrier modules, and shipping rules. + Develop and document best practices for ConnectShip operations and maintenance. **Collaboration and Communication:** + Serve as a point of contact between business teams, carriers, and IT for shipping-related requirements. + Provide regular updates to stakeholders regarding production incidents and resolutions. **Data Management:** + Generate and analyze reports on shipping performance and system activity. + Manage and ensure the accuracy of shipping label configurations and tracking number mappings. **Compliance and Security:** + Ensure compliance with carrier regulations and company policies. + Implement security best practices and safeguards for ConnectShip environments. **Required Skills and Qualifications:** + Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). + 5+ years of experience in production support, with a focus on ConnectShip or similar shipping software solutions. + Expertise in ConnectShip components, including PMC and carrier module configurations. + Strong troubleshooting skills, particularly with ConnectShip logs, IIS, and system-level diagnostics. + Experience with SQL Server, XML, and scripting (e.g., PowerShell, Batch) for data extraction and automation. + Familiarity with shipping carrier systems (e.g., UPS, FedEx, USPS) and related compliance requirements. + Excellent communication skills and the ability to work collaboratively across teams. + Ability to work under pressure and manage multiple priorities in a fast-paced production environment. **Preferred Qualifications:** + Knowledge of .NET, C#, and web services related to ConnectShip integrations. + Experience with E2Open or other shipping platforms is a plus. + Familiarity with ITIL processes and change management practices. **What We Offer:** + Competitive salary and benefits package. + Opportunities for career growth and professional development. + A collaborative and innovative work environment. If you are passionate about production support and shipping technologies, we encourage you to apply and become a key member of our team. Grade: 20i **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Company:** UNITED PARCEL SERVICE **Category:** Information Technology Management **Requisition Number:** R24048793 **Location:** Alpharetta,Georgia