As a Sr. Cloud Support Engineer, you will resolve customer tickets by providing technical solutions to Oracle customers. You will also be the main point of contact for customers, building relationships and supporting them with any issues they have. Additionally, you will assist internal Oracle employees with diverse customer situations include escalation.

You will represent the customer’s voice within the engineering organization, influencing product features to improve their experience. This role is critical for customer relationships and the platform's success.

As a Sr. Cloud Support Engineer, you will serve as the technical interface to customers, resolving issues related to the installation, maintenance, and use of Oracle products. You should have a deep understanding of Oracle products and multiple platforms, enabling you to independently research and develop solutions to customer problems with minimal direction from management.

This Engineer collaborates with other teams, providing infrastructure solutions for various needs and understanding client systems, applications, networking, and data centers. Job duties are diverse and complex, involving independent judgment and possible project leadership.

Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking. Location & Schedule* The position is based in Tokyo. * This is a fulltime, permanent position.

Requirements

Bachelor’s degree, in Computer Science, MIS or related field* 6+ years’ experience in Infrastructure or related field Must know Japanese and English Languages* Customer obsession, passion for delighting customers Strong understanding of cloud concepts and troubleshooting skills Experience in cloud support, NOC or similar is preferred  Proven ability to quickly learn new technical domains and train others Great verbal and written communication skills

Preferred Technical Qualifications

Cloud Associate/Professional Certifications(s). (Any Cloud Provider, OCI is preferred) Networking certifications (Preferred)* In-depth understanding on IaaS Concepts: Compute and Networking Familiarity with industry compliance and security standards including HIPAA     

 

Career Level - IC3