What You'll Do You will be reporting to the Manager, TSE. You will work from the Pune office Are you a seasoned Senior Business Intelligence Analyst eager to apply your skills on a global scale? We're looking for a passionate and driven candidate to join our team. As part of the Team, your role will be to enhance the customer journey and minimise churn risk. You'll do this by measuring important moments in the customer lifecycle and providing relevant insights to influence and empower teams across the organisation. Your contributions will drive growth, empower teams to foster growth and usage, and deliver greater value to our customers. What You'll Need to be Successful Focus on delivery-related programmes aligned with programme goals. Collaborative role requiring clarity in mindset, and results delivery. Identify improvement opportunities using data trends with executives and business leaders. Create reports for our teams. Collaborate across departments to collect and analyse data. Visualise data using graphs, infographics, and other methods. Establish KPIs to measure business decision effectiveness. Structure large datasets to extract usable information. Work with a team of analysts to process data. Create presentations and reports based on findings. Partner with stakeholders to identify and prioritize delivery enablement priorities. Participate in and sometimes promote regular syncs. About the Team Proficiency in Salesforce You should have 3+ years of relevant experience. Experience with statistical software. Expertise in data gathering, cleaning, and transforming techniques. Report and data visualisation skills using Salesforce, PowerBI and Tableau. Understanding of data warehousing and ETL techniques. Advanced proficiency in Microsoft Excel. Ability to QA and troubleshoot data. #LI-Onsite How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.