JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Operational Leadership:

Deliver operational excellence by benchmarking existing account processes against the PDS 5-phase process and recommended accompanying technology systems (AdaptiveWork, Ingenious Build, Spend app, Reports Wizard, Property Hub, Azara).Identify areas of opportunity for existing account processes and procedures and propose recommendations to ensure smooth and efficient processes that deliver against JLL PDS best practice and promote enhanced productivity, quality, and customer satisfaction.  Drive improvement and innovation across the project management life cycle including Capital Planning, Project Management, and Relocation Project Management / MAC.Establish partnerships with clients, industry leads, and on-account leadership, proactively building credibility and driving confidence in project management acumen.Direct integrated stakeholder teams through risk assessments and transformations, ensuring alignment with company goals and objectives.Develop clear, actionable implementation recommendations for process improvement initiatives in the form of heat maps and risk assessment reporting.Translate and document improvement recommendations into a workplan timeline, key activities and deliverables (Technology, Reporting, Processes, Playbook, Templates, and Training).Easily identify risk and strategically propose and manage the path to resolution.Foster a culture of continuous improvement, innovation, and teamwork within the Business Enablement, Industry Vertical, and PDS on-account teams.

People Experience:

Contribute to the continuous improvement of PDS best practices, processes, and playbooks to enhance the skills and knowledge of PDS employees.Identify root causes and underlying themes to promote feedback loop within the Business Enablement team and in partnership with the Project Management Office (PMO).Stay updated on PDS process and procedures, industry trends, and best practices to ensure the Business Enablement team is equipped with the relevant knowledge and skills.Drive a culture of continuous learning, performance feedback, and career development within the account teams including understanding resources available such as career framework, career development resources (employee/manager), and Workday resources.

Business Intelligence:

Leverage strong foundation in business intelligence tools and analytics, and to identify use cases to support data-informed decision-making for stakeholders.Conduct analysis of project management data to identify trends, patterns, and areas for improvement.Report and measure key performance metrics and proactively identify how dashboards and reports can monitor and track account performance in alignment with account key performance indicators.Collaborate with cross-functional teams to translate business intelligence insights into actionable strategies and process improvement recommendations.

Risk and Safety:

Ensure account compliance with all relevant health, safety, and environmental regulations, implementing appropriate risk mitigation strategies provided by PDS HSSE lead.Encourage good catch and near miss reporting programs and include Safety monitory in dashboard reporting.Collaborate with teams to promote awareness of CMO and incident reporting policies and investigations.Encourage knowledge of risk management processes, including identifying and assessing operational risks, and implementing controls to minimize their impact.Review and report on compliance with PDS Project Review process.

Process Optimization:

Identify process inefficiencies, bring awareness to help solution and implement measures to optimize Business Enablement operations, improve productivity, and reduce costs.Contribute to the implementation and documentation of best practices and standard operating procedures (SOPs) to ensure consistency and alignment across JLL PDS.Partner with the Business Enablement team to collect best practices and promote dissemination for other teams to leverage more broadly.Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.

Technology Integration:

Identify opportunities to leverage technology to enhance operational efficiency and effectiveness.Collaborate with PMO and JLL-T teams to evaluate, select, and implement technology solutions that support operational objectives.Drive the adoption of technology tools and systems, ensuring proper training and ongoing support.Stay updated on emerging technologies and industry trends to identify opportunities for innovation and automation within operations.

Qualifications:

Bachelor's degree in construction management, architecture, business administration, operations management, or a related field.Minimum of 10 years of experience in project management and/or operations. A best practice leader in construction and project management means and methods.Solid understanding and demonstrated use of Project Toolkit, AdaptiveWork, Spend app, Reports Wizard and other Account requirements to deliver operational excellence.Strong leadership skills with the ability to effectively manage and motivate a diverse team.Proven track record in driving process improvements, operational efficiency, and performance optimization.Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational challenges.Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.Ability to aggregate, translate, and distill a high volume of information into executive level communications including succinct outcomes and clear tactics for implementation.Ability to facilitate virtual or live interviews and workshops for due diligence and risk assessments.Ability to interpret business scenarios and translate how best to apply the PDS project management process to those scenarios.Experience in learning and development, business intelligence, risk management, process optimization, and technology integration.Strong organizational skills and ability to manage multiple priorities and deadlines.

If you are a highly motivated and results-oriented project management professional with experience in operations, business intelligence, risk management, process optimization, and technology integration, we encourage you to apply for the Senior Operations Manager position. Join our team and make a significant impact on our organization's success!

Estimated total compensation for this position:

85,000.00 – 175,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Atlanta, GA, Charlotte, NC, Chicago, IL, Denver, CO, Houston, TX, Los Angeles, CA, New York, NY, Phoenix, AZ, San Francisco, CA, Seattle, WA, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.