Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

The Senior Business Consultant, utilizing business consulting & transformation methods and techniques, collaborates with other members of the department, IS and the Business to help improve results. The Senior Business Consultant is part of the Business Consulting & Transformation Services Department that provides services such as strategy development at the department level, process assessments, future state design and the development of transformation roadmaps. These services are available to any department within the company.
The Senior Business Consultant performs under intermittent supervision, in which the Manager and/or Director makes assignments by defining project objectives, priorities and deadlines. Must be able to lead medium business consulting engagements and may lead large engagements which can involve multiple business units. The Senior Consultant resolves simple and complex problems in accordance with instructions, policies and accepted practice. The Senior Business Consultant is also expected to supervise and train less experienced staff assigned to the project and successfully lead the engagement to completion. Work will be reviewed for adequacy and conformance with practice and policy in order to deliver high quality deliverables.

Functions listed below are typical, and relate to the specific nature of the project/initiative assigned. Additional, unlisted functions may apply depending on department and project/initiative needs.

Key Responsibilities/Duties – what you will be doing

Business Consulting & Transformation Service Delivery                                                               

Using Business Consulting & Transformation Services methods and techniques,

Participate in process improvement/redesign, reengineering, business assessments, and strategy initiativesEmploy critical thinking, effective data gathering & data analysis and problem solving skills to understand the situationLead and participate in developing a clear understanding of potentially complex situations and present that understanding through meaningful and useful business consulting deliverables.  This includes documentation of processes, a functional decomposition, structured analysis, context diagramming, entity relationship modeling, and workflow mapping.Leverage market and competitive research including benchmarks in the analysis Review metrics to identify process/system performance, areas for improvement and trendsLead and participate in visualizing and effectively documenting future processes / performance metrics and propose recommendations/opportunities through meaningful and useful business consulting deliverables. Recommendations may include opportunities from a people, process and technology perspective Proactively detects project risk/issues, identifies potential solutions and makes adjustments to the project plan accordinglyIncorporate current company strategy and defined processes and methodsDevelop business case for the recommendations and determine ROI Participate in developing next steps and a high level implementation roadmapMust be able to lead medium business consulting engagements and may lead large engagements which can involve multiple business unitsProactively identify enhancements to current tools and methodologies that would allow the team to work more efficiently

Perform other activities as directed by department management

Continually expand understanding of impacts of technology, legislations and the competitive marketplace on health insurance/managed careOther activities as assigned

Qualifications – what you need to perform the job

EDUCATION: (Minimum education required)

Bachelor’s Degree

EXPERIENCE:  (Years of experience)

5+ years of business process reengineering experience in a functional business areaKnowledge of  and experience with Business Models (function process, entity relationship, etc.) and brainstorming tools (fishbone diagrams, cause and effect, etc.) and their appropriate applicationKnowledge of and experience with business consulting tools and methods including business process reengineeringBasic understanding of IT strategy componentsBasic understanding of health insurance/managed care industry & market

SKILL REQUIREMENTS: (Include interpersonal skills)

Must have prior work experience in a Management Consulting CompanyAdvanced application of business consulting skills, methods and deliverables. This includes the ability to effectively understand and assess complex situations, develop recommendations that include future state models and present meaningful, high quality deliverablesStrong analytical skills. Utilize root cause and impact analysis from data gathered from interviews, focus groups, and other techniques proficiently.Able to synthesize large amounts of information and tailor the message to staff and/or senior managementEmploy Project Management techniques, tools and methods proficiently and consistentlyEmploy proficient negotiation and influencing skills by facilitating a project group without authority in order to effectively reach a positive outcomeUtilize well-developed verbal, written and facilitation skills to develop, create and effectively present senior level presentations, including executive summariesAble to objectively work with highly confidential informationConsistently proactive / takes initiativeAble to assess assigned work, manage time and meet deadlines for self and overall projectAble to motivate fellow employees by fostering team spirit, an attitude of cooperation, trust and a commitment to the team and Organization including training and mentoring peersMust be flexible and able to quickly adapt to a dynamic environmentDemonstrate advanced skills with Microsoft Office Suite including, but not limited to: Word, PPT, Visio, Excel, and ProjectAble to identify potential opportunities for add-on or new consulting projects

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS: (include special requirements, e.g., lifting, travel, overtime)

Fast paced office environment.  May require limited travel between Tufts HP offices and offsite vendors.  May require occasional evening or weekend hours as the needs of the organization dictate.

CONFIDENTIAL DATA:  All information (written, verbal, electronic, etc.) that an employee encounters while working at Tufts Health Plan is considered confidential.  Exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy, department guidelines/policies and all applicable laws and regulations at all times.

*Essential functions occur simultaneously, therefore, the employee must be able to appropriately handle each essential function, prioritize them and seek assistance when necessary.  These functions need to be performed on a consistent and regular basis, using good judgment.  Ability to learn and apply company policies consistently, seeking out guidance when necessary, is required.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT; RATHER IT ACTS AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED.  MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

Medical, dental and vision coverage

Retirement plans

Paid time off

Employer-paid life and disability insurance with additional buy-up coverage options

Tuition program

Well-being benefits

Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

​Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent.  We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org