As a Business Analyst, you will own the Discovery phase within our software release cycle. You will thoroughly prepare new features or enhancements for our IP Management System IPfolio. You will then collaborate with Product Owners to deliver world-class business software to our client base.
About You – experience, education, skills, and accomplishments
Excellent knowledge of Intellectual Property (IP) or a legal background 5+ years (Paralegal, IP Operations, Business Analyst, etc.)
Previous experience of working at law firm
Bachelor’s degree or relevant professional formative experience
A general business knowledge and/or coursework, plus a curiosity to continuously build that knowledge
At least 5+ years using Microsoft Office (Word, Excel, PowerPoint)
Additional Relevant Experience
Prior experience of working with an IPMS system such as Inprotech within a law firm.
Prior experience in system testing (Unit Testing, UAT etc.) and/or End User training
CITMA or CIPA qualification preferred
A business analysis qualification or proven experience would be an advantage
Language – Native fluency in any other language is a plus
Business analysis software packages
What will you be doing in this role?
The Business Analyst will work with law firm clients.
Document client requirements effectively and accurately, showing the difference between needs and wants
Assist the Product team with implementation workshops, including requirements gathering; workshop setup; analysis and problem resolution
Attend, and be an active participant in, internal and external meetings with regards to client implementation projects
Assist end users with software issues and escalate where appropriate
What You Will Need to Succeed
Ability to communicate and collaborate with customers and internal teams to analyze information needs and functional requirements
Effectiveness at documenting business process requirements using various methods such as interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
Ability to assist with information analysis gathered from multiple sources, turn information into general understanding, and learn to distinguish between users wants and true needs
Assist in the completion of workflow and functionality gap analyses
Ability to coordinate with technical resources and subject matter experts to establish the end goal which may include trade-offs between usability and performance
Assist in coordinating business units, technology teams and support teams
Excellent written and verbal communication skills
Outstanding communication, presentation and leadership skills
Excellent organizational and time management skills
Sharp analytical and problem-solving skills
Creative thinker with a vision
Attention to details
About the Team
This role will report into the Director of Product Management – IPfolio and will work closely alongside one other Business Analyst in the team whilst also collaborating with the Product Managers/Owners within the team.
Working Hours
Full-time, permanent role based out of our London office on a hybrid basis, 2-3 days per week in the office.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.