Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This position is responsible for analysis at the highest level of complexity and data expertise. Assesses a wide scope of factors affecting business profitability, growth, and efficiency, and aids strategic initiatives to address identified issues. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements. Participates in special analytical projects and advanced technical reporting. May provide a leadership role for the work group through knowledge in the area of specialization. Responsibilities Operational Support - Provides expert support for business operations by responding to inquiries, identifying issues, and working to continuously improve business practices. Handles escalated matters that arise during daily operations, providing guidance to lower level business analysts and leading workflow. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units. Identifying Business Objectives - Determines business needs through highly technical analysis and reporting. Develops strategies to achieve company and department goals, and communicates these through the use of specifications, project plans, or other forms of documentation. Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Develops process enhancements based on reporting. Data Analysis - Sources, compiles, and interprets data. Performs data analysis on an advanced level, effectively communicating and directing analysis output. Qualifications Bachelor's Degree and 6 years of experience in Analytics, or modeling, or reporting OR High School Diploma or GED and 10 years of experience in Analytics, or modeling, or reporting Skill(s): Proficient in SAS applications, Microsoft Word, Excel, PowerPoint and Visio, Database management experience Preferred qualifications: Power BI experience Project Management experience, PMP Certification First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits