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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

ROLE OVERVIEW

We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record, and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.

The candidate will work in cross-functional Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.
 

KEY RESULT AREAS

Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes in an Agile environmentWork with product owners and development teams to design and develop solutions that meet customer needsAnalyze and translate business requirements into artefacts that define and express the requirements, including:User StoriesAcceptance Criteria (Gherkin)Business ProcessesBusiness RulesWireframesData RequirementsRun Grooming sessionsProactively manage project timelines, and deliverables, utilising and engaging in, Agile practices, including sprint planning, daily stand-ups, and retrospectivesConduct user acceptance testing and ensure that systems and processes are performing as expectedCommunicate with stakeholders to provide updates on status and ensure alignment with business goals and objectivesIdentify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.

ROLE REQUIREMENTS

Domain Expertise:

Experience with system implementation, testing, and deployment, ideally in Retail BankingDemonstrated success in collaborating with cross-functional teams, stakeholders, and vendorsFamiliarity with regulatory compliance and risk management practices in the Retail Banking industryRetail Banking in generalDigital Banking (online and mobile app)Savings and Current AccountsRetail Lending (including Personal Loans and Overdrafts)CardDigital MarketingFraudAMLCustomer OnboardingCollections

Work Experience:

7+ years of proven experience as a Business Analyst/Senior Business Analyst, specifically in Retail Banking and retail lending, with a focus on digital banking systems and processesAt least 5 years working on Agile projects
 

Skills and Qualifications:

Bachelor's degree in Information Systems, Computer Science, Engineering, or related fieldKnowledge of Agile methodologies and project management practices, including Scrum, Kanban, and LeanExcellent communication, collaboration, and problem-solving Ability to work independently and in a team environment in an Agile frameworkStrong analytical and critical thinking skills.
 

COMPETENCIES

StrategicLeading with InfluenceCollaboration (Relating)Customer FirstExecutionInnovation (Perspective)Personal Mastery (Learning)Business / Organisational Capability MappingOperating ModelsProblem ManagementSystems Analysis
 

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Translates business requirements into detailed functional specifications that undergo business stakeholder review.

ResponsibilitiesRequirements Management

Plan and coordinate the identification and elicitation of requirements; conduct analysis of those requirements for completion and alignment; document and manage requirements throughout the life of the project; and coordinate the verification of the end deliverable. Generally done at the project level.

Data Collection and Analysis

Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.

Database Specifications

Approve database specifications, ensuring all agreed standards and protocols are followed and data integrity is preserved.

Analysis of "As Is" and "To Be"

Document the most complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Business Requirements Identification

Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Feasibility Studies

Conduct feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.

Horizon Scanning

Explore and develop a detailed understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.

Enterprise Business Analysis

Interpret the business need and identify solution recommendations to business problems at a business unit level. Lead the improvement efforts that are within span of control at this level.

Business Case

Develop straightforward business cases or lead feasibility and assessment work for proposed and current projects to support the development and continuous review of business cases.

Documentation and Backup

Create and maintain complex technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.

Culture of Innovation

Drive a culture of innovation by creating multistakeholder solutions that boost creativity, innovation, and collaboration across business units, such as idea generation platforms, jam sessions, and hackathons.

Personal Capability Building

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Skills

Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gaps Analysis, Readiness Assessments, Requirements Development, User Requirements Documentation

Competencies

Action Oriented

Business Insight

Cultivates Innovation

Customer Focus

Decision Quality

Manages Complexity

Nimble Learning

Optimizes Work Processes

Education

Closing Date

09 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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