Stirling, UK, United Kingdom
6 days ago
Senior Associate PA45204150

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limitsHandling complaints in line with area guidelinesProcessing non-standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheldContacts customers by telephone, fax, e-mail or letter to resolve queries/obtain informationDeals with customer data ethically and in accordance with FCA requirementsChecks the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained, and that TCF principles are upheldProvides informal guidance and/or training for colleagues as requiredCompletes independent quality and accuracy checking of workSupports and takes an active role in service improvement/process improvement initiatives or projects as requiredAssists management team where appropriateKeeps own knowledge of processes, products and appropriate regulation up to dateAchieves agreed performance levelsImplements and maintains personal development plan, and is proactive in own self developmentCompletes performance management documentation in line with agreed timescalesDisplays key behaviours at appropriate level

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlledTo uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisationTo comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

To be quality driven, aiming for 100% accuracy and timeliness of deliveryTo effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performanceTo observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of dutiesTo communicate and promote the values which reinforce and support a consistent quality culture

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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