Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Order to Cash Sr Associate,  will report directly to the Team Manager OTC Italy, and will be responsible for collections management integrated in the Italian team.

We offer a hybrid work model to be based in our offices in Milan (Sesto San Giovanni).

What will be your responsibilities?

Contact customers to collect outstanding debt (phone, e-mail, visits).

At least 20% of time will be dedicated to travelling/visiting the clients (private and public hospitals) across Italy.

Coordinating customer queries with the relevant departments for dispute resolution and managing the administrative needs of customers to help them pay invoices (sending account statements, dunning letters, providing copies of invoices when necessary).

Own portfolio of low, medium, and high complexity accounts

Allocate payments and reconcile customer accounts.

Follow assigned collections strategy.

Negotiate payment plans with customers.

Reporting the current situation, flagging any potential risks, escalate unresolved issues to the credit controller Manager for further action.

Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

Resilience and assertively managing relations with clients.

You will build a proactive relationship with the customer, continually looking for ways to improve customer satisfaction, communication, and query resolution, ensuring compliance with collection policies and procedures, quality controls and implementation of process improvements.

What do you need to succeed in this position?

University degree

At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset)

Excel skills on intermediate level & Microsoft Office

GetPaid System experience will be an asset.

Driving licence

Preferably B2 level of English (intermediate)

Native or proficient level of Italian

SAP Experience high value

Experience in customer service environment  nice to have

Ability to maintain good relationships both internal and external clients / stakeholders.

Excellent verbal and written communication skills and with strong customer service skills, as well as organization and prioritization skills.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)

Your Future: Generous annual bonus, Save As You Earn share options

Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Flexibility: Hybrid Working Model (For most professional roles).

Training: Hands-On, Team-Customised, Mentorship.

Meal allowance

Applications:

If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.

We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.

We value the diversity of our people and welcome applications from everyone.

#li – ar2

#LI-Hybrid

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