**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The **Enterprise Design & Research Team** is a global team of highly talented multi-disciplinary designers, researchers and writers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push. Our Design Operations colleagues play a critical role in building the best colleague experience for our design and research teams, so that they can play a critical role in building the world’s best user experience. We equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale. As a **Senior Associate, Design Operations** you enable colleagues to do their best work by encouraging collaboration, defining best practices, and mitigating risk. You will support the team at large by collaborating with, and learning from, more senior team members working across a broad range of product journeys and team programs. **Key Responsibilities** + Co-creates project scopes, timelines, and processes in partnership with colleagues + Communicates with cross-functional teams regularly, and facilitates alignment and decision making throughout the project lifecycle + Utilizes productivity tools regularly and consistently to others informed + Partners with senior team members in the implementation, adoption, and refinement of process by co-leading artifact creation, training, and feedback gathering + Understands the end-to-end user experience lifecycle and consistently identifies and prioritizes opportunities to mitigate pain points, risk, and inefficiencies + Contributes to and upholds our practices by adopting and advocating for the use of existing systems, frameworks, and methods that support team goals, health, and maturity of practice + Makes recommendations that inform operational prioritization + Facilitates working sessions with peers and partners **Minimum Qualifications** As a **Senior Associate in Design Operations** you have at least 3 years experience in a role dedicated to improving ways of working that resulted in increased efficiencies, collaboration, and partnership. + Degree in interaction design, visual communication design, human computer interaction or a related field, or equivalent working experience + You have worked in a design, product, or engineering organization, or have partnered directly with design, product, or engineering in such an organization + You have helped shape new processes that have impact to team health and practice maturity + You advocate for and facilitate collaboration among partners and teams + You are able to regularly identify problems, opportunities, and next steps + You have strong written and verbal communication and are able to document and share processes and activities in an engaging way + You have consistently learned and applied new skills and methodologies relevant to your role + You are familiar with Jira, Confluence, Slack, Mural, and Airtable - or similar tools **Skills** + Business Process Improvement + Communication Management + Innovation & Change Management + Knowledge Management + KPI/Metric Design + Requirements Management + Resource Management + Standards Management **Qualifications** Salary Range: $60,000.00 to $110,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Design **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25002306