Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Associate - Change Manager

We are seeking a hands-on ITSM Change Manager to join the existing Change Management team They will manage and support the end-to-end change management process This role will ensure that all changes are reviewed, approved, communicated documented and executed in compliance with ITIL best practices, minimizing risk and disruption to business

Responsibilities:
• Excellent communication, co-ordination, problem solving, and critical thinking is required
• Hands-on Change Management experience is required
• ITIL certification is desired, but not required
• Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place
• Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities
• Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times
• Generate change advisory board (CAB) meeting agenda
• Facilitate CAB meetings, manage follow-up items, and document CAB meeting minutes
• Attend daily change review meetings,
• Attend weekly meetings to review their changes
• Send out daily major change communication
• Review Knowledge articles and update/modify as needed
• Provide change management training as needed
• Generate change Management KPIs/SLAs
• Should be well versed in ITSM reporting

Qualifications we seek in you
Minimum qualifications / Skills
Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field
Preferred qualifications / Skills
• Excellent communication skills (As the resource would be regularly working with users and different support teams)
• Ownership /Flexible
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.