Provide personalized, excellent support to customers (employees, managers, retirees, dependents, etc.) by answering their queries and processing their requests in a timely, professional and welcoming manner.Use a Case Management tool to enter, track and respond to all activities efficiently, and meet service levels set out in Service Level Agreements.Perform intake of various HR tasks and inquiries including:Pre-employment activitiesCoordination of incoming and outgoing employee administrationEmployee and HRIS Data administrationEmployee issues/inquiries on benefits, HR policies, compensation etc.Leave of absence and vacation administrationTraining inquiries and tuition reimbursementGeneral payroll inquiriesGeneration of HR related reports as necessaryDeliver first call resolution and provide high touch customer service that meets expected service levels and business performance goals.Ensure the confidentiality of cases and personnel files and the integrity of HRIS data.Ensure consistency in the delivery of information and enforcement of policies and procedures.Ensure compliance with all government regulations including country employment laws and internal processes.Meet departmental metrics and scorecard requirements.Assist with building and maintenance of a Knowledgebase for Case ManagementProactively identify and recommend improvements on processes, procedures and system functionality as part of efforts on Continuous Improvement.Project support and implementationCarry out other duties as assigned by management