Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

At Smith+Nephew we are looking for: Senior Associate, Global Customer Care, Poland

What will you be doing?

Manage incoming customer orders (sales, consignment, loan) and ensure timely processing and deliveryEnter orders into the SAP system and issue sales invoices, including consignment, credit, debit, and service-related invoicesAddress customer queries via phone, email, and written communication, resolving delivery and product issues effectivelyPrepare and analyze reports (e.g., BO reports), perform stock checks, and manage consignment stock settlementsCollaborate with sales representatives, logistics teams, and office staff to facilitate smooth operations and product allocationSupport sales representatives by providing necessary documentation and processing pricing uploads and product complaints

What you will need to be successful?

Strong customer- and company-oriented mindset with excellent communication skillsAbility to quickly learn and understand new products, with basic medical knowledge as a plus.Proficiency in Microsoft Office applications (Excel, Word, MS Teams) and familiarity with systems like SAP and SalesforceFluent in Polish and good command of English, both verbal and written, for effective communicationTeam player with the ability to collaborate and co-operate effectively

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website

Your Future: annual bonus, life insurance, company stock saving plan

Work/Life Balance: paid volunteering hours, flexible approach

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform

Flexibility: possibility of working in hybrid model

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks: referral bonus, recognition program, mentoring program

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