The Account Manager will oversee and expand a client portfolio, ensuring their risk management and insurance needs are met.
 

The Role

Implement and review client service strategies and multiple-tier client contacts Obtain annual formal client feedback Leverage best practice from across WTW to deploy within the business Ensure all sales processes are compliant with the WTW Excellence Model and local regulations Represent the voice of the client both internally and within teams when decisions are made regarding the process, approach and future strategy Ensure that settlements, client cash allocations and credit management fall within agreed parameters Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan Actively participate in new business activity and help to build our growth proposition Establish industry segmented pipelines Explore all cross-selling opportunities, for example, Employee Benefits, Construction, Workplace Risk, M&A and Financial Lines Undertake professional development Ensure strong relationship are maintained with the insurer

The Requirements

Insurance broking or industry experience of at least 5 annual business cyclesExcellent technical skills in coverage and wording reviewUnderstanding and technical proficiency of claims management processesExperience with the placement and servicing of complex and multinational clientsIntermediate proficiency in all MS Office products and OutlookProficient in the use of eGlobal Excellent oral and written communication skills both on an individual and small group basisDemonstrated success in managing team relationships and senior-level client relationships, with a focus on exceptional service.Qualifications in accordance with the Financial Services Reform Act (minimum Tier 1 Broking Compliance)Preferably degree-qualified in any discipline

 

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

Annual bonusCompany paid salary continuance insuranceLife and TPD insurance Hybrid workingNetworks (Gender, Wellbeing, Pride)Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

 

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com