We are seeking a talented individual to join our Middle Office team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Operations Specialist - Middle Office (Broking support)

What can you expect?

Be a part of a regional teamDedicated learning and development programmesInteract diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

Participate in multiple regional projectsCareer Development and Training Opportunities

What you need to have: 

Excellent organizational skillsInterpersonal skills – includes country business teams, clients and insurersAbility to work under pressureAbility to cope with cyclical nature of the business

We will count on you to:

Client On-Boarding
•Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.
•Assist CEs and brokers to set-up and manage the placement in the broking system.
•File appropriate documentation (covering BOR, ToE etc.) in the broking system.
•Assist country business teams with updating / monitoring of MPower.
Placement
•Prepare quotes, contracts, agreements and bids. EOIs and LOUs (where requested) using our document templates and adapt these based on information received from our clients and input from the CE/ Broking teams.
•Endorsement preparation to include Loss Payee, Adjustments and Profit Commissions.
•Review the renewal reports prepared by the Pre-Renewal Team and identify any risks that are not required, 90 days ahead of the renewal date. Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal (i.e. endorsements are included in the renewal contracts, where applicable and finer details).
•Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.
•Support the placement of insurance contracts through specific digital platforms where necessary.
•Ensure appropriate records of negotiations/communications with client and insurers is maintained within the broking system.
•Where applicable, issuance of Confirmation letters.
•Preparation of tax schedules where necessary.
•Review and check all documentation for content accuracy in accordance with internal procedures, compliance standards and regulatory body guidelines.
Policy Servicing
•Monitor and manage workflow, coordinate the flow of business into policy servicing teams.
•Provide clear direction to Policy Servicing Teams through the Work Request Form (WRF).
•Review and respond to queries emanating from operation teams and manage these to close in a timely manner.
•Ensure timely authorisation of documentation, and distribution to markets/client - debit notes, invoices and evidence of cover.
•Develop and sustain supportive and productive working relationship with both CE/Broker and policy servicing teams.
•Where required, assist with Fiduciary related queries (funds not received, funds received not paid to insurers).
•Query resolution between policy servicing teams and Middle Office.
•Where required, liaison with Insurers and Clients.
Other:
•Set and achieve specific goals as evidenced in Workday
•Complete mandatory training requirements as may be required from time to time by the firm and within the timeframes given
•Complete the Firm’s CPD requirements, in a timely manner.
•Client and prospect discovery projects – news article and insurance related websites.

What you need to have: 

Excellent organisational skills•Interpersonal skills – includes country business teams, clients and insurers•Ability to work under pressure•Ability to cope with cyclical nature of the business

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.