Digital Business Services (DBS)

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.

We are currently seeking an experienced professional to join our team.

In this role, you will:

- To monitor daily embossing file operations and processing to ensure high efficiency and accuracy

- Handle the enquiry from Branch/CCSS/GSC and take necessary follow-up actions

- Process the exceptional request from Branch/CCSS and make correct instruction to GSC to support the front-end counter to complete the customers’ special or temporary requirements

- By supporting and implementing standardization, centralization projects

- Carry out operational maintenance activities related to the vendor systems

- Monitor and manage vendor performance and payment.

- Support business team on stock monitor and payment reconciliation