Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

 

Who You Are

A highly motivated, enthusiastic, target driven individual with professional finance & customer service skillsA proficient/native user of English, any additional language is a plus, in particular French or GermanExcellent understanding of end-to-end accounts receivables process, B2B collections preferred, along with good understanding of Salesforce.Ready to work in a challenging and high-pressure environment with minimum governance.Proven experience in Customer ServiceWith a good knowledge of the Microsoft Office suite, especially of Excel.Capable of working collaboratively in a team environment.Attention to detail, accuracy and good time management skills.Detailed transaction research, analytical skills, and documentation of actions taken to resolve the outstanding debt or disputed invoices.Assists with the segmentation of pending requests from various work queues into the appropriate workflow based on request type and complexity.

What You Will Do

You will be responsible for managing and resolving rejected Credit Card cases directly with our customers and Credit Card holders in a timely way.You will craft relationships with our partners to collect their debt, mainly by email.You will solve queries and invoice disputes from the partners.You will effectively collaborate with business partners internally and externally to improve collections processes and meet departmental expectations, deadlines, collection targets.You will actively follow-up on aged outstanding / credit collectionsYou will act in accordance with our GBT values: People Centric, Continuous Improvement, Empowerment, Partnership and Transparency.You will perform various AR Customer queries: request of AR outstanding report; request of AR statement; request of invoices; manage invoice/payments queries

     

Location

Gurgaon, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!