Key Responsibilities:

 

Sample Development and Approval:

To provide technical support to buyers and suppliers as necessary. Manage the specific area’s sample approval process within SLA

 

Fabric and Material Analysis:

Fabric testing outcome input to ensure ultimate customer satisfaction.

 

Quality Control:

Review of failed inspection reports and manage final outcome discussions. Ensure import orders are released on the Shipping system. Collaborate with Quality inspectors as required on final inspection failures where commercial decisions may be required.

 

Supplier Relationship:

Work closely with suppliers to communicate technical requirements and address any production challenges. Provide technical support and training to high risk suppliers to ensure adherence to quality standards.

 

Documentation and Reporting:

Maintain accurate records of sample performance, textile testing results, and quality control outcomes on TFG’s systems. Support management with style specific information to improve high risk supplier quality performance.

 

Innovation and Improvement:

Stay updated on industry trends, emerging technologies, and new materials to drive innovation and improvement. Facilitate Seasonal Fit Workshops and Material Best practices to be researched and presented to relevant stakeholders To conduct Product Benchmarking as required by the relevant Brand

 

Post production

To regularly monitor the quality standards of delivered goods to stores, customer returns & the quality standards of product within the stores of our major competitors  Answer and follow up customer complaints regarding quality and undertake relevant investigation as required.  To manage the stores returns process when Technical input is required

 

Qualifications and Experience: A minimum of 8 to 10+ year experience in the retail or apparel manufacturing environment Must have a relevant technical apparel related qualification (Degree/ Diploma) Must have a keen interest in retail, apparel and quality assurance A wealth of technical knowledge of apparel and the ability to communicate it in a clear and compelling way across the business.

 

Skills:  Keen and willing to learn and adapt in a fast paced and constantly changing retail environment  Excellent customer service skills Strong initiative and proactive ways of working The ability to organise and prioritise effectively in order to meet deadlines Proficient use of Microsoft Word and Excel Strong attention to detail Ability to easily adjust to work on new systems for data capturing purposes An eye for detail Ability to work independently as well as within a team Excellent interpersonal skills Exceptional verbal and written communication Excellent problem-solving skills

 

Behaviours:  Effectively works with others to achieve shared goals     Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others    Effectively adjusts their behaviour, approach, and decision-making based on the situation    Develops plans and prioritises initiatives that align to the organisational goals and objectives    Assesses and improves the efficiency, effectiveness, and quality of various work processes    Interprets and simplifies complex and contradictory information when resolving organisational problems    Takes accountability and ensures others are held to account on agreed upon performance targets    Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results   

 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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