Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.

The Senior Analyst, Loyalty Operations will play a pivotal role in supporting the operations of MileagePlus (MP), our market leading loyalty program. Their main role will be to execute and oversee various initiatives for the MP Premier Program which rewards our most loyal fliers with enhanced benefit opportunities. This work will require partnering with various stakeholders including Loyalty business and technology teams. This role will also support member escalation review and response.

Key Responsibilities: Monitor Premier program performance on a daily, weekly and/or monthly basis. Research potential issues, provide analysis and clarification.Provide loyalty project support to deliver program updates and new products, processes and services.Provide Annual Premier Qualification program support including managing task updates in Jira. Evaluate high volumes of data to identify inconsistencies and errors to correct requirements or customer facing workarounds.Product management support for various loyalty technology initiatives including:Translating high level requirements into features and user stories that are clear and consumable by the technology teams.Creating acceptance criteria that is clear, concise and actionable.Interact with business partners, technology teams, enterprise quality teams, and channel teams to communicate Loyalty needs and priorities.Support front line teams to ensure they have the tools, training and processes needed to effectively support MileagePlus and the Premier Program. Respond to issue escalations from our agents after thoroughly troubleshooting and identifying potential solutions.

NOTE: This position provides a hybrid work arrangement including approximately 50% of the time spent onsite at our Chicago office location and 50% remotely.

QualificationsWhat’s needed to succeed (Minimum Qualifications): Bachelor's degree in Business Administration, Marketing, or related major or 4 years of relevant work experience3-5 years of relevant professional experienceStrong organizational skills with attention to detailStrong written and verbal communication skillsRobust data analysis skillsProactive problem-solving skills and the capacity to thrive in a dynamic setting while handling multiple projects simultaneously.Strong working knowledge of Excel (pivot tables and Vlookups) and PowerPointMust be legally authorized to work in the United States for any employer without visa sponsorship

What will help you propel from the pack (Preferred Qualifications):

Airline and/or Loyalty Programs experienceExperience with .txt export filesExperience with Jira
The base pay range for this role is $79,800.00 to $108,790.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.