Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Analyst - CCM Project Management and Integration

Who is Mastercard?

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.

Overview

Individual Contributor to serve as a focal point of contact Core Application teams for parameter management support, for customer implementations and conversions, problems/issues and questions. Provide general support through research, analysis and consulting to internal and external customers. All projects impacting Switching configurations setup by CCM are supported by team members. Loyalty platforms and systems are also supported.

Must be a strong team player with the ability to maintain positive business relationships across the organization in a rapidly changing environment. Requires delivery on commitments, executing with excellence, and demonstrating a sense of urgency when needed.


Job Description Summary

- Provide support for Core Systems configurations, both in of knowledge of how they function, and making actual configuration changes in support of internal partners and projects.

- Must be a strong team player with the ability to maintain positive business relationships across the organization in a rapidly changing environment. Requires delivery on commitments, executing with excellence, and demonstrating a sense of urgency when needed.


The Role

- Configures production environments to integrate technical knowledge and functional relationships of all systems, products and services.
- Addresses and resolves complex or unusual customer inquiries and issues escalated by more junior resources.
- Serves as a subject matter expert on implementation and configuration project activities and provides technical guidance to assist with troubleshooting efforts.
- Interprets and translates internal customer requests into parameter values across Mastercard internal systems to ensure compliance with Mastercard’s processing standards, specifications and rules.
- Contributes to process improvement efforts and initiatives to enhance the customer experience.
- Leverages technical expertise to explain technical concepts to senior team members.
- Provides training or explanations to extended team, internal Mastercard teams and potentially customers on Mastercard processing, products and services.
- Leads medium-sized projects/initiatives as an individual contributor with knowledge of Mastercard's products/services and implementation standards
- May act as vertical lead to provide mentorship and guidance for the more junior colleagues within a particular focus area


Education

Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience.


About You

- Two to five years of experience in Information Technology or related industry.
- Understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.
- Understanding of the four-party model and the full transaction life cycle for MasterCard brands.
- Driven individual who understands how to maintain consistency across a team.
- Ability to be work collaboratively but knows when to take the lead.
- Solid analytical skills.
- Able to communicate effectively across all levels on technical and non-technical nature.
- Payment experience a plus but not essential.
- Good project management and time management skills.
- Ability to manage change in a technical work environment
- Ability to understand theory/principles and apply it in the environment.
- Ability to work as a part of a cross functional team.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.