Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.
The Senior Analyst - Customer Lifecycle Management will work with the Senior Manager to develop and execute United's customer lifecycle strategy. This role will help analyze and identify programs and initiatives that promote engagement and retention of current MileagePlus members and drive new member acquisition.
Key ResponsibilitiesWork across the enterprise to help teams deliver customer-facing solutions that enhance the customer journey and drive long term loyaltyDrive execution of member recognition initiatives with the goal of improving customer satisfactionCollaborate with Marketing, Sales, Market Strategy, Revenue Management, and Digital teams to create promotions that generate incremental revenue and increase stickiness to UnitedDevelop and update customer journey maps to identify relevant communication touchpointsAnalyze and assess the effectiveness of initiatives and how they are supporting larger organizational goals and KPIsNOTE: This position is a hybrid role providing the opportunity to work approximately 50% of the time onsite at our downtown Chicago location and 50% remotely.
QualificationsUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):Bachelor’s degree in Business Administration, Marketing, or related major3-5 years of relevant professional experienceKnowledge and demonstrated use of Microsoft PowerPoint, Excel, WordStrong written and verbal communication skillsStrong analytical skillsAbility to collaborate with multiple teams on different projects simultaneouslyMust be legally authorized to work in the United States for any employer without visa sponsorshipWhat will help you propel from the pack (Preferred Qualifications):Knowledge of airline or travel industryKnowledge of loyalty programsExperience in a leadership role on cross-functional projectsThe base pay range for this role is $79,800.00 to $108,790.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.