What IT Service Center contributes to Cardinal Health

The Enterprise IT Service Center is a full-service technical support center that provides immediate assistance for customers and clients utilizing Cardinal Health customer ordering applications. 

Job Summary

The Senior Analyst, IT Service Center (Customer Applications) provides technical support and assistance to customers using computer hardware, standard desktop applications or Cardinal software applications. Associates perform troubleshooting and conduct problem determination to identify problem source and resolve as possible.  Support escalation process for customer critical applications.

Shift: 10:00am/11:00am - 8:00pm EST

Responsibilities

Answer incoming client and customer callsTroubleshoot software and hardware issues via phoneTrain end users in the use of equipment and softwareAcquire and maintain expert knowledge of emerging desktop technologies and software applicationsFully document all cases in call tracking software and escalate to appropriate queueEscalate support call to supervisor as necessaryAssume ownership of project-related tasks as needed or assignedAct as liaison between clients or customers, business advisors, and other Cardinal IT organizations or external IT vendorsAct as a SME for customer ordering applications technical troubleshooting processesUpdate customer knowledge articles with pertinent instructions and information

Qualifications

Bachelors degree in related field or equivalent work experience, preferred2+ years experience in related field preferredCall center experience preferredStrong communication skills – written and verbalDemonstrated experience supporting customer interactions and troubleshooting preferred Experience troubleshooting web browsers and security settings preferredIntermediate to advanced knowledge of MS Office, SAP, and other commonly used internal applications preferredExperience troubleshooting customer ordering applications (CSOS, Order Express, Market) preferred Applies strong attention to detail to ticketing/case managementRetains general knowledge of distribution & manufacturing operationsDemonstrates the ability to train and mentor level 1 customer analysts

What is expected of you and others at this level

Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyAbility to work varying shifts to support team coverage

Anticipated hourly range: $27.00 per hour - $38.69 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs
 

Application window anticipated to close: 5/26/2025 *if interested in opportunity, please submit application as soon as possible.
 

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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