**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. **Where are these roles located within American Express?** The **U.S. Consumer Services Team** is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The US Consumer Services Control Management team’s mission is to help identify, assess, mitigate, and report on Operational Risk to ensure that we deliver on the customer promise for our products and services. The team strengthens our culture and discipline of operational risk management and our ability to execute risk management in everything we do. **You could be recruited for a role to serve as a key member in one of our four working groups seen below.** + **Issues, Events & Remediation:** Focused on ensuring control management is embedded in the day-to-day operations within our organization. You will be involved in extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. + **Risk ID & Assessment:** Focused for building a strong risk management culture throughout the 1st Line of defense by creating and embedding risk awareness throughout people, process and technology. This will enable an optimal customer experience, delivering on our customer promise and address the increasing complexity of the risk and regulatory landscape. + **Tech Application Controls:** Application controls are targeted, customized controls that ensure the integrity of data as it flows into, though, and out of a technology application Integrity of data can include but isn’t limited to data accuracy, completeness, validity, verifiability, and consistency **What you’ll bring:** We’re looking for Sr Analysts to provide subject matter expertise on Operational Risk topics to ensure AMEX is equipped with in-depth knowledge of risk to manage and mitigate risks, ensuring control management is embedded in the day-to-day operations of our organization. **Required Qualifications:** + 2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities + Project management, communication, and interpersonal skills + Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards + Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively **Preferred Qualifications:** + Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous + Experience in at least one of the following: o Supporting identification of operational risks throughout business processes and systems o Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met o Supporting independent control monitoring, including identification of control improvements o Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing o Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes ORMCM **Qualifications** Salary Range: $55,000.00 to $105,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Operations **Primary Location:** US-New York-New York **Schedule** Full-time **Tags** ORMCM **Req ID:** 25001622