**Primary Function** + **Business retention, Value Expansion and provide level 1 support to improve customer** experience, ensure the retention rate to achieve the revenue and get profitability **Major Responsibilities** **Maintain current customer relationship:** + Provide 1st line service and support to maintain firm relationship with customers + Introduce Abbott Molecular assays, applications, and systems to both internal and external customers + Plan and conduct customer visiting to provide new product information and gather request from customers. + Manage customer relationship and thoroughly plan, prepare, and follow up customer visits (pre-call plan, post-call) **Deliver Sales Growth:** + Execute country sales strategies to drive existing customer business and protect base business + Renewals of most of the assigned accounts (adhering to standard renewal procedures) + Menu expansion (Utilization of existing products: new product launches **Customer Management:** + Replenish and control customer inventory collect and transmit VOC (Voice of Customer) + Contact distributor for certain business opportunity NPS Responsibility (Incl. Hot Sheets) + Ensure all company activities are conducted within the framework fo the Abbott Code **Business Planning:** + Conduct business reviews and monthly forecasting to drive maintain and update ASPEN database for the territory **Education** + BS or MS in scientific or medical related field **Background** + 3+ years of customer service experience in medical industry, clinical experiences is a plus + Demonstrated ability to prioritize based on business need + Demonstrated strong attention to details and communication skills (writing/verbal) + Demonstrated ability to work in a multi-disciplinary environment and adapt to a variety of projects/business circumstances + Command of spoken and written English are required + Proficient in MS office applications An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com