This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business. 

JOB RESPONSIBILITIES

Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-makingProvides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectationsProvides a high level of support to Producers in obtaining, maintaining, and expanding businessMay also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and proceduresOversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accountsAcquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.  Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.  Makes appropriate recommendations to clients in response to those changes independent of manager approvalActs as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve.  May also negotiate with underwriters and carriers.  Troubleshoots claims and billing issuesResponsible for overall retention of accounts in assigned book of businessDevelops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriateManages, organizes, and conducts client meetings when necessaryAppropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.  Ensures the accuracy of data in those systemsTravels on company business as required. Prepares reports for management as required.Supports, mentors, and trains lower level Account Managers and Assistant Account Managers, as necessaryAttends industry related continuing education training and courses

QUALIFICATIONS

Minimum of seven (7) years of experience in commercial lines with insurance company/agency. Broker experience preferredRequisite insurance licenseA high school diploma required; some college preferredAbove-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff membersProficiency with Microsoft Office Suite (Word, Excel, Outlook)Ability and willingness to utilize company’s computer system and softwareStrong typing skills with an ability to compose clear and concise lettersAbility to understand policy forms and coverage descriptionsOrganizational skills requiredWillingness to attend educational classes desiredHigh attention to detail essential

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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