Amazon Autos is embarking on a exciting journey to revolutionize the vehicle discovery and shopping experience that connects customers with their new vehicle of choice. You will work directly with dealers to resolve issues, ideate scalable solutions, build client-relationships and support the onboarding of net-new dealers to our platform. You should be comfortable managing multiple workflows in a fast-paced environment and actively participate in continuous improvement initiatives. Above all, you should demonstrate a high level of ownership and the ability to thrive in ambiguity.

The ideal candidate for this role will have at least five years automotive experience, either at a corporate level or in a dealership (as a General Manager, Sales Managers or in Finance). If you're ready to take on a challenging, yet rewarding, role in a start-up-like environment, we encourage you to apply for this Senior Account Manager position on the Amazon Autos team.

Key job responsibilities
* Effectively and clearly communicate, both in-person and through written mediums, with senior leadership, internal and external stakeholders.
* Function both tactically and strategically to root cause issues and implement scalable solutions.
* Leverage your deep understanding of the automotive industry to bring innovative ideas and anticipate future challenges.
* Thrive in an ambiguous environment, demonstrating the ability to work autonomously and make informed decisions using available data.
* Approach problems with a "scaling mindset," ensuring standardization of processes across the account management team.
* Maintain a keen attention to detail while managing multiple dealerships simultaneously, to appropriately address individual intricacies.

A day in the life
As a Senior Account Manager, you will be based in our New York office, working in a hybrid capacity. You will travel onsite to meet with dealers several times a year across cross several metro locations and work cross-functionally with our internal partners across Seller Experience, Seller Operations, Product Management, Program Management and UX. Externally you will partner with GM-level dealer personnel and/or VP-level dealer group contacts. Your primary responsibilities will include: (1) supporting the overall onboarding of new dealers to our marketplace, project managing them through the process (2) resolving escalations/defects and creating scalable processes to address them (3) advocating on behalf of the dealers, managing client relationships and strategizing ways to grow their business on Amazon.

About the team
We are a newly formed team rapidly growing team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Ads org and is focused on vehicle sales.