Senior Account Executive 03/31/2025

Locations: Westwood, Massachusetts

Our Team

We have an exciting opportunity to join the Account Executive team in the Customer Care organization.  In this critical role, you will establish and maintain customer relationships with customers participating in the Electric Vehicle Make Ready Program.

This role will position Eversource as the highest performing providers of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders. Serve as an expert and trusted advisor to the New Customer Connection Process to customers and contractors. Facilitates new electric service applications for Electric Vehicle Make Ready and serves as project manager for new electric service applications following the engineering and construction from beginning to end. Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues.

The role is based in Westwood, MA.

Essential Functions

Establishes and maintains customer relationships with customers as well as municipal and other customers that take part in the Electric Vehicle Program  Positions Eversource as the highest performing providers of electric delivery services, and customer focused solutions.  Serves as the strategic ally with customers, public officials, trade allies, and community leaders.  Serves as project manager for New Electric Service Requests for assigned Customer base and ensures Customers adhere to Eversource’s Line Extension Policies Serves as the primary point of contact and transacts all Eversource business with assigned major customers with a focus on customer service.  Assists Strategic Accounts Manager in tracking progress on meeting or exceeding Key Performance Indicators, while actively working toward accomplishing these goals.     Actively supports Operating Company during storms, power interruptions or other emergencies.  Serves as liaison to major customers and municipalities during emergencies.Participates in strategic teams as requested, to provide ideas and perspectives to improve operational processes.Anticipates and proactively reports, recommends, or initiates action to address situations or problems that may impact a customer.  Interprets federal, state and local regulations and their impact on customer's electric utility related activities with assistance from legal, regulatory and other relevant departments.Assists Community Relations department with program activities as appropriate.

Qualifications

Demonstrates and exhibits ability to work in a multi-task, challenging environment in order to meet requests and expectations of multiple customers and company objectives in a timely fashion.Strong communication, interpersonal, presentation, negotiation, and persuasion skills both verbal and written.Strong Computer Skills in Microsoft Excel, Word, PowerPoint knowledge is required.Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders.Ability to apply engineering and economic principles in the areas of customer systems and energy-utilization requirements, financial skills, and experience.Ability to effectively apply technical and analytical concepts to enhance customer satisfaction while achieving Eversource's goals and objectives.

Education:        

 A bachelor’s degree or equivalent work experience

Experience:

Five (5) plus years of related experience is required in account management, engineering services, customer service, or other related industries.Customer Service, Engineering or Construction experience in the utility industry preferred.

Compensation and Benefits:

Eversource offers a competitive total rewards program. The annual salary range for this position is $ 122,620.00 - $ $136,240.00 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.