Company Description

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blogDE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusionCSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

We’ve quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion, and signed many of the world’s well-known brands to our growing roster of European clients - who you’ll be working with directly.

We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals.

Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability.

Job Description

The Client Services team are Solution Strategists – supporting the implementation and execution of strategy to deliver revenue against Brand Omnichannel KPIs supporting performance and efficacy for our clients & Epsilon People Cloud cross teams.

A Team of Subject Matter Experts across Epsilon People Cloud Solutions, Platforms & Capabilities. With a laser focus on the coordinated efforts of the cross-team’s expert delivery of exceptional client services and success.

Job Description

A Senior Director at Epsilon blends expertise in digital marketing technology, project and people management, product and data enablement, creative specialization, and commercial savvy as well as exceling in both client relations and team leadership.

Client Management:

Manage your own brand portfolio while overseeing accounts handled by your team. Serve as a senior strategic advisor, guiding client programs with top-tier service that aligns with Epsilon's vision and values.

Partner with Sales to grow business through strategic cross-selling and upselling, aligning with client needs to drive shared revenue objectives.Manage strategic relationships with Epsilon's top clients, engaging with senior leadership across brands and agencies.Demonstrate mastery of Epsilon People Cloud Solutions, especially Epsilon Digital.Lead cross-functional collaboration (12 departments) to drive client growth through exceptional service and innovative digital marketing strategies.Coordinate internal and external resources to deliver solutions aligned with client goals.Build relationships with key decision-makers in client marketing, merchandising, and media, positioning Epsilon as a strategic partner.Spearhead quarterly business planning and client growth strategies, negotiating win-win solutions that maximize value

Team Management:

Manage, motivate and empower a cross functional Client Services team to drive consistent account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management

Lead and develop a cross-functional Client Services team to drive year-over-year account growth.Recruit, train, and mentor client services professionals, setting clear expectations and career paths.Foster a culture of accountability, continuous improvement, and commercial focus.Ensure team has resources and cross-functional support to excel as client partners.Manage workflows, handle escalations, and enhance client experience.Analyse and improve team performance and productivity.Maintain strong relationships across client services pods.Collaborate with functional leaders to solve business challenges and drive organizational growth.Conceptualize and implement automation projects to optimize efficiency and effectiveness.

We seek candidates who:

Are analytical thinkers and data storytellers.Have passion for big data, technology, and problem-solving.Excel in organization, time management, and follow-through.Communicate effectively, both verbally and in writing.Thrive in dynamic team environments.Possess deep knowledge of the digital marketing landscape.Focus on continuous process improvement and automation.

You should apply if you:

Are motivated, positive, collaborative, and results-driven with a passion for continuous learning.Seek to join a growing business in a dynamic industry.Take a consultative approach to your work.Have people management experience and enthusiasm for developing leadership skills and nurturing high performing teams.

Additional Information

Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what’s right, not what’s easy and accepted. When you’re one of us, you run with the best. You’re part of a company with industry-leading technology, with the opportunity to work on projects for some of the world’s biggest brands. Our people have the talent, tools and passion to do epic things together—for our clients, for consumers and for our community.

Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. 

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

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