Seller Coaching Manager - Concessions (Level 4), FBA Support Operations
Amazon.com
FBA Seller Coaching team is looking for an enthusiastic candidate to become part of Fulfilment by Amazon team based in Hyderabad, India.
The Seller Coaching Manager is responsible for his/her direct reports performance in delivering investigations and coaching to sellers, and for the development of the team. With his/her team of SMEs and Associates, he/she supports the Inbound coaching program, identifies coaching priorities with the Program Manager (stakeholder), reviews the coaching results and proposes follow up actions. He/She looks for opportunities to automatize and simplify, to increase the team output.
Key job responsibilities
- Managing a team of Seller Coaching specialists, providing leadership and administrative support, focusing on career development;
- Focusing on performance management and operational optimization;
- Driving quality within the Seller Coaching process with regular audits, cooperating with business partners;
- Liaising with tech team to improve Seller Coaching processes;
- Continuous improvements - enforce vendor and product compliance standards with FBA Merchants.
The Seller Coaching Manager is responsible for his/her direct reports performance in delivering investigations and coaching to sellers, and for the development of the team. With his/her team of SMEs and Associates, he/she supports the Inbound coaching program, identifies coaching priorities with the Program Manager (stakeholder), reviews the coaching results and proposes follow up actions. He/She looks for opportunities to automatize and simplify, to increase the team output.
Key job responsibilities
- Managing a team of Seller Coaching specialists, providing leadership and administrative support, focusing on career development;
- Focusing on performance management and operational optimization;
- Driving quality within the Seller Coaching process with regular audits, cooperating with business partners;
- Liaising with tech team to improve Seller Coaching processes;
- Continuous improvements - enforce vendor and product compliance standards with FBA Merchants.
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