Compensation: $20.53 - $20.53 / hour

The opportunity

Delaware North Gaming is hiring full-time and part-time Security Officer to join our team at Finger Lakes Gaming in Farmington, New York.

As a Security Guard, you will maintain a safe and secure environment for our guests and team members.If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, our team invites you to apply today.

Shifts:
1. Full Time: Tuesday-Saturday (7:45pm-4:15am)
2. Part-Time: Saturday Sunday (11:45pm-8:00am)
3. Part-Time: Monday Sunday (7:45pm-4:15am) + Saturday (3:45pm-12:00am)

$1.50 shift differential applies to any hours worked from 12:00am-8:00am

Pay

$20.53 – $20.53 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

. What we offer

We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do? Greets guests positively and timely, treating each person as an individual and in a professional manner Conducts cash escorts as required. Demonstrates skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customers goodwill. Team-oriented; ability to work effectively with others to ensure a smooth operation. Highly motived and takes initiative. Ability to work in a fast-paced environment. Observes, handles, and reports procedural violations and illegal activity. Ensure that identification is checked for proper admittance to the gaming floor. Maintains crowd control as required. Maintain a secure presence on the gaming floor. Patrol parking lot and ancillary buildings as assigned, operate a motor vehicle as needed. Defuse customer profanity to ensure a friendly environment. Role model the Guest Path Universal Service Standards and Operational Standards, interacting positively through relationships with guest and fellow associates displaying genuine concern and mutual respect for peoples needs. Other duties as assigned. More about you High School Diploma or Equivalent. Law enforcement or related experience a plus. Gaming background a plus. Must possess a NYS Security Guard license. Must have a valid drivers license, pass an MVR check and take a drug test. Ability to follow verbal and written instructions. Ability to communicate both verbally and in writing. Must be able to be licensed by NY State Gaming Commission Ability to work across departmental lines. Maintain a professional and courteous demeanor when handling guest complaints/issues. Physical requirements Ability to stand and/or walk for extended periods of time. Ability to communicate via two-way radio. Ability to stand, reach, and bend frequently. Manual dexterity sufficient to grasp/handle guest items and various equipment. Vision must be sufficient that the Officer is not restricted in the performance of duties day or night. Indoors and Outdoors. Occasionally loud environment. Shift details

Evening shift
Overnight
Holidays
On call
Weekends

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