With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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What will I be doing?  

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As the Security Officer, you will be responsible for performing the following tasks to the highest standards: 

\n\n\n\tMaintain the order and safety of the hotel. \n\tOffer necessary service to guests.  \n\tConduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards. \n\tTake good care of communication facilities and skillfully operate all fire control equipment. \n\tReport, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well. \n\n\n

Security Officer working at staff entrance should do as follows: 

\n\n\n\tEnsure that the external visitor registration form is filled correctly.  \n\tBe hospitable to visitors and report any suspicions to the Management. \n\tConduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to. \n\tPrevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel’s property from being brought into the hotel. \n\tIdentically labelled items or items with the same brand as the hotel’s property, to be detained and recorded with the name and employee number of the staff involved. \n\tPrevent hotel’s property from being removed without an authorized and signed Gate-Pass permission form. \n\tWrite-off the Gate-Pass permission form once lent-out articles are returned.  \n\tImplement payment for damaged items and provide the invoice for the purchase or refund. \n\tKeep the deposited keys in good condition and fulfill the key-lent procedure. \n\tMaintain workplace cleanliness. \n\n\n

Security Officer working at the hotel lobby should do as follows: 

\n\n\n\tFamiliarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations. \n\tTake the initiative to usher guests into available elevators and assist with the selection of levels. (About 10 guests each time). \n\tSpecially assist elderly, children and the disabled. \n\tBe alert of drunkards, the incapacitated and the people who accompany them.  \n\tPeople who are excluded from pornography or other illegal activities should be monitored closely. \n\tWhen suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms.  \n\tDiscourage guests from bringing pets into the hotel area. \n\tImplement the relevant regulations of the local municipal Public Security Bureau and usher unauthorized visitors to the Front Desk to obtain the consent of the hotel’s guest as well as to fill in the ‘Visitor’s Registration Form’.  \n\tAdvice visitors to remain in guest rooms between 23:00 and 8:00.  \n\tMake sure all commercial photography carried out in the hotel’s premises have clearance from the hotel’s Marketing & Communications department, otherwise, direct them to the relevant department.  \n\tInform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests’ belongings are found. \n\tDissuade guests from carrying hotel property to prevent the loss of goods in public areas.  \n\tPay special attention to those who come in with empty hands or bags and leave with bags. \n\tPay attention to the corridor of the 2F Banquet ballrooms and remind guests not to leave their children to play along the banisters. \n\n\n

Security Officer should do as follows in patrolling: 

\n\n\n\tUpon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities.  \n\tReport all potential threats or discrepancies. \n\tInspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment. \n\tCheck and ensure that the backend office door is locked after team members have left.  \n\tOffice team members should check whether the door of the office is locked after work but if it is not locked, assist to lock it. If there is any abnormality in the office, the supervisor will report it. \n\tInspect the locker room and team members’ restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors. \n\tEffectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed. \n\tBe responsible to check fire facilities,  fire security and manage the fire alarm. \n\tBe familiar with first aid and fire emergency procedures. \n\tCarry out other reasonable duties and responsibilities as assigned. \n\tThe Management reserves the right to make changes to this job description at its sole discretion and without advance notice. \n

What are we looking for? 

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A Security Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

\n\n\n\tHigh School or Secondary Vocational School graduate. \n\tProficient with hotel security operations. \n\tPossess a strong sense of responsibility and service. \n\tGood work attitude and always alert. \n\tAble to communicate effectively and clearly. \n\tKnowledgeable of resources and utilize them efficiently. \n\tLiteracy in English to meet business needs, preferred. \n\n\n

 

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What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!