Customer Service Security is the first line of defense protecting our Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause them harm. We are looking for Security Engineers who are ready to take on a front-line role in addressing security issues facing the largest Customer Service operation in the world, where customer obsession equals protection. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges, as well as the ability to quickly design and build solutions to address them.

CS Security is looking for Security Engineers to ensure that our Customer protection is always the priority. We drive incidents to the highest standards, to maintain and enhance internal and external customer trust. If you enjoy analyzing, engineering and architecting solutions to deliver results faster, and you are skilled at investigating security issues and new threat scenarios, this position will provide you with a challenging opportunity to work alongside world-class talent in solving complex and far-reaching problems. A successful candidate will have a good mix of deep technical knowledge and a demonstrated background in Security Engineering and Architecture activities.

Key Responsibilities include:
- Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
- Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts.
- Conduct deep-dive investigations into threat and fraud abuse reports and detections
- Influence service teams across Amazon to develop systems and processes with security best practices.
- Attend internal and external training regarding security engineering and response.
- Find opportunities to improve from large-scale security incident investigations.
- Participate in or lead post-mortem analyses.
- Design & Build security-related services for internal customers.
- Develop and mentor other security engineers, analysts, investigators, and software developers.

Key job responsibilities
- Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
- Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts.
- Conduct deep-dive investigations into threat and fraud abuse reports and detections
- Influence service teams across Amazon to develop systems and processes with security best practices.
- Attend internal and external training regarding security engineering and response.
- Find opportunities to improve from large-scale security incident investigations.
- Participate in or lead post-mortem analyses.
- Design & Build security-related services for internal customers.
- Develop and mentor other security engineers, analysts, investigators, and software developers.

About the team
ABOUT AmSec:

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.