**Job Description** + Communicate and liaise with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues. + Inbound/Outbound calls to handle inquiries, provide resolutions via escalations to Branch. + Confirming the health & Safety of Security guards in the field via various alerts. + Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while handling Remote Guarding alarms and security guard scheduling transactions. + Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests. + Monitoring CCTV system in IMMIX for unwanted activity and filling out reports for any suspicious activity in a timely fashion. + Completing daily briefing, as well as, writing and being able to understand incident reports. **Job Requirements** + With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. + Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. + Frequent sitting, and computer use, which may be required for long periods of time, + Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. + Individuals with call centre and/or Security experience is preferred along with customer service skills. + A decent aptitude with computers is an asset. + We are a 24/7/365 operation and our shifts reflect that. **We are looking for Bilingual (English/French)** Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.