We are seeking a Client Service lead to support our South East Asia clients.

As the Head of South East Asia (SEA) within the Client Services team, you will be responsible for leading a team of Client Service Managers (CSM) who support existing and new clients to the Securities Services organization within JPMorgan’s Commercial and Investment Bank.  Your team will cover a diverse client base which includes Asset Owners, Asset Managers, Pension, Insurance Companies, Government Entities, Banks and Broker Dealers and Alternatives.  Your role will ensure the coordination and overall management of client service levels.  You will require a strategic and operational mindset, leadership skills and the ability to work across different regions and cultures. 

Job Responsibilities  

Execute the global client service strategy that aligns with the Securities Services business objectives; execute the processes, standards, and best practices for the SEA Client Service team within the APAC region; Identify and mitigate risks associated with the client programs. Lead, mentor and develop the SEA Client Service team; foster a collaborative and high-performance culture within the team; allocate resources effectively to ensure the successful delivery of client service.  Work closely with clients to understand their needs and expectations; serve as the escalation contact for key clients and internal partners. Collaborate with all partner and peer teams globally and within region to ensure alignment; provide feedback to partner teams based on client needs and experiences to drive continuous improvement. Partner with Sales and RFP teams in pre-win phase to ensure Client Service team is effectively represented. Establish metrics to measure financial aspects of client relationships and work closely with internal colleagues (Operations, Billing, Sales, Product and Finance) to ensure client profitability. Resolve any client complaints/claims in conjunction within the Risk/Operational framework.  Ensure that all Client Service activities comply with Securities Services control guidelines, local regulations, and industry standards in each region; stay updated on global trends and regulatory changes.

Required qualifications, capabilities, and skills

Bachelor degree in Finance related disciplines 10 to 15 Years in Financial Services particularly Securities Servicing Industry Proven experience in a senior Client Service, Implementation, Project Management, Product Development or Operations role. Experience in leading and developing teams.  Knowledge of products such as Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management and Trading Services. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving skills. Proven ability to gain access to individuals within a wide range of functions in the organization; earn a reputation for integrity, intelligence and problem solving. Ability to travel is required; minimum 25%.

Preferred qualifications, capabilities, and skills

Leadership and Team Development Client Focus Cross cultural communication 5+ years in a Team Lead or Management role