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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 am -4:30 pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 2206 Trauma Surgery

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

$3,000.00 sign-on bonus

I. Major Responsibilities:

1.  Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material.
2.  Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
3.  Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians.
4.  Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service.
5.  Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities.  Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician’s guidelines. Refers matters to appropriate person within department.
6.  Issues and verifies patients’ managed care referrals. Assists patients and insurers in resolving referral issues.
7.  Assembles patients’ charts for physicians for scheduled patient visits.
8.  Verifies patient’s insurance coverage and eligibility.
9.  May escort patients to examination rooms and chaperone patients as required.
10. Collects co-payments from patients for visits.
11. Organizes and maintains physician’s charge logs of professional services and submits to appropriate areas.
12. Prepares encounter forms and may perform on-site charge entry processes, utilizing computer-based systems.
13. Routes test results to appropriate physician or other team member.
14. May processes standard business office paperwork, such as purchase requisitions, employment requisitions, employee time sheets, requisitions for supplies, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
15. May provide guidance to departmental personnel in medical office procedures.
16. Performs efficient filing, maintenance and retrieval of confidential medical records.
17. May assist in ensuring adequate office supplies and basic maintenance of office equipment. 
18. May provide work guidance to clerical staff.
19. Collates, faxes, files, and distributes and retrieves documents and mail. Records and relays messages.
20. Complies with established departmental policies, procedures, and objectives.
21. Attends variety of meetings, conferences, and seminars as required or directed.
22. Demonstrates use of quality improvement in daily operations.
23. Complies with all health and safety regulations and requirements.
24. Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
25. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
 
II. Position Qualifications:

Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience.  

Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.