Job Description An employer is looking for a ServiceNow SME to sit at Fort Meade. This candidate will have in-depth knowledge of the Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations Management (TSOM), and Telecommunications (OMT) modules. They support the setup, configuration, and implementation of ServiceNows ITSM, OMT, TSM, and TSOM modules. They help design, create, and maintain ServiceNow forms, reports, views, workflows, groups, and roles, as well as dashboards and scheduled reports. They design tool integrations with ServiceNow (like Elastic, Netcool, Kafka), coordinate and support app and platform upgrades, and assist with business process flows. They work with the ServiceNow development team to propose solutions based on business needs, design and configure ServiceNow functions, and support business process re-engineering to move ticketing and order management into ServiceNow. They identify trends in customer data to improve the customer experience and network performance, and interact with customers to address technical issues and conflicts. Compensation: $60/hr to $70/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Secret Clearance Typically requires BS degree and 12 15 years of prior relevant experience or Masters with 10 13 years of prior relevant experience. May possess a Doctorate in technical domain. Security+ certification or equivalent DoD 8570 IAT II certification within 14 days of start date Understanding of ITIL foundation or ITIL certified Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs). 5+ years of hands-on experience with ServiceNow standup, configuration, and/or maintenance 2+ years of direct experience with the ServiceNow Telecommunications modules Experience with JIRA, Git and Confluence Experience with the ServiceNow application Experience or familiarity with Agile development Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations management Order Management (TSOM), Order Management Telecommunications (OMT) modules, etc. Bachelors / Masters degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline Experience working with large software systems including hardware integration and test Experience working with multi-disciplinary technical development teams Experience moving from a legacy application to a new application. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.