At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Main Attributes:Excellent customer service skillsStrong communication abilities, both written and verbalProficiency troubleshooting technical issuesFamiliarity with various enterprise security tools and platformsStrong teamwork and collaboration skillsDedication to continuous learning and skill improvementWhat You'll Be Doing:

As a SecOps Engineer I, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, contributing to the improvement of our products and services.

Key Responsibilities:Responding to support cases from customers regarding security tool-related issuesProviding timely and effective troubleshooting assistance to resolve customer problemsDocumenting support cases and solutions for future reference and knowledge sharingCommunicating with customers in a professional and courteous manner, keeping them updated on the status of their casesCollaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issuesContributing to the development of knowledge base articles and other support resourcesParticipating in training sessions and workshops to enhance technical skills and product knowledgeMaintaining up-to-date knowledge of industry trends and best practices in security operationsWhat You Should Bring:Bachelor’s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)Someone with Flexible to work 24/7 Security Platform Operations and willing to work in shifts.Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAFKnowledge on Cloud SecurityExperience working in a technical support or helpdesk role is preferredFamiliarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plusCertifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not requiredAbility to prioritize and manage multiple tasks simultaneouslyStrong problem-solving skills and a methodical approach to troubleshootingAdaptability and willingness to learn new technologies and processesCommitment to providing exceptional customer service and support

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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