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Job Description:

Perform as a VIPTELA centric SDWAN team SME, be a lead for all questions concerning design and configuration of customer project. Able to step into a relevant customer project to help further progression. Lead internal training to SDWAN/VIPTELA engineers. Help with customer escalation issues. Able to independently complete discovery, customer requirement, and coordination with Sales engineering to complete the SDWAN design solution/configuration. Programming language related to automation experience will be a plus. Directly engage customer, customer engineering team, and other customer 3rd parties to successfully design and deploy SDWAN solution and follow up with any change request and troubleshooting as needed. Proficiently process orders according to service level agreements (SLAs), M&Ps, On-Time Performance objectives and quality standards. Update all systems and databases with careful attention to detail. Provide accurate and consistent internal and external customer communication during established intervals using phone, email. Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated. Maintain a commitment to safe practices and hold others equally accountable. Complete designated amount of work in a specified timeframe with a high degree of quality. Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Minimum years of experience: 5+ years of relevant experience

Education: Bachelor or Master of Engineering