**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The SDWAN Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role may also contribute to / support on project work as and when required. **What you'll be doing** **Key Roles and Responsibilities:** + The support of SDWAN solutions such as Fortinet + The support of FORTI-SDWAN solutions such on a central forti-manager + The engineer will be responsible making sure that all client support cases are met, responded, and resolved in a timely manner without breaching the SLA. + Customer focused – will be required to follow up with clients, have joint troubleshooting sessions with the client to help achieve speedy resolutions. + Must have knowledge of configuring all Fortinet value added services IPsec tunnel, fsso, web filter rules, forti-analyser reports + Should have basic knowledge of cisco networking technologies such as BGP, EIGRP, OSPF, HSRP etc. **Knowledge, Skills, and Attributes:** + Ability to communicate and work across different cultures and social groups + Ability to plan activities and projects well in advance, and takes into account possible changing circumstances + Ability to maintain a positive outlook at work + Ability to work well in a pressurized environment + Ability to work hard and put in longer hours when it is necessary + Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting + Ability to adapt to changing circumstances + Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey **Qualifications / Certifications, Skills and Experience** + An appropriate tertiary qualification in computer science or Information technology with a B.Sc Eng / B.Sc / B.Comm preferred + Should have a valid /NSE4&5 and working towards NSE6 and NSE7, advantageous to have CCNA/CCNP SDWAN Enterprise + Should have Firewall experience (Fortinet) + At least 4-6 Years experience in an networking environment + A theoretical and practical understanding and knowledge of networking topologies and TCP/IP is required + The candidate should have working knowledge of computer hardware, operating systems, computer network architecture, routing protocols, specifically TCP/IP + The candidate must be a self-starter who is prepared to work in a dynamic team environment where the latest technologies are deployed + Must be pro-active + Accurate and diligent + The candidate must be passionate about customer service and strive to deliver an excellent level of service + Good communication and writing skills + work well in a small team environment + Friendly disposition, energetic/ enthusiastic and willing to grow within an organisation **Workplace type** **:** Hybrid Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.