Overview This is a remote role that may be hired in several markets across the United States. This position supports the management of product and software development teams as a servant leader. Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating, meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement. Responsibilities Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions. Facilitates communication and information exchange between external groups and the project team. Monitors project progress, provides timely feedback, and drives a culture of agility and learning. Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. Hosts regular sessions to share updates with product stakeholders about how the project is progressing. Ensures that the team is meeting deadlines with the desired outcome. Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team. Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders. Qualifications Bachelor's Degree and 4 years of experience in OR High School Diploma or GED and 8 years of experience in License or Certification Type: Scrum Master Certification Required 4+ years of experience as a scrum master or in a similar role. Advanced knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions. Excellent people and project management skills. Strong communication and presentation skills. Strong analytical and problem-solving skills. Ability to administer tool set including but not limited to Jira/Confluence/Azure DevOps Proven experience as a servant leader with a proven track record of clearing impediments for the teams they support. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $102,000 and $156,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. #LI-LM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.