**By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.** Pay Range: $49,700.00 - $81,650.00 **POSITION SUMMARY** The responsibilities of this position are to provide technical support on company products, with a focus on first-class customer experience. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of company products. Utilize scientific experience and work closely with sales, marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. Normally receives no instructions on routine work and general instructions on new assignments. Participate in selected Subject Matter Expert (SME) team. This includes developing and maintaining Subject Matter (SM) materials. This position is eligible to receive a target annual cash bonus based on individual and company performance, in accordance with company policy. **ESSENTIAL FUNCTIONS** • Offers technical support to customers on use of company products (complaint follow-up and answering customer questions, etc.). • Works on problems of diverse scope where analysis requires evaluation of identifiable factors. • Works with other members of SME team in developing and maintaining SM materials. • Writes, edits, and maintains technical literature (Q/A database, product inserts, protocols, and Wiki site). • Keeps up to date on current technology and use of product line (attending seminars, reading current scientific literature, using products in lab). • Provides guidance and recommendations on products based on end user needs and research interests, and utilizes customer interactions to improve business opportunities. • Coordinates Notifications, including Field Notifications, Discontinuations and New Product Releases. • Provides Technical Training and literature for internal customers. • Follows company policies and practices as outlined in the Handbook and follows guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job. • Performs additional duties as assigned. **JOB QUALIFICATIONS** **Education and Experience:** • This position requires a Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry or equivalent with a minimum of 2 to 5 years of related experience. • Normally receives no instruction on routine work, general instructions on new assignments. Working knowledge of Microsoft Word and Excel are required. Computer entry and/or typing skills are desirable. Must be able to work in a fast-paced environment, multitask, and have excellent communication skills, both verbally and in writing. **Knowledge, Skills, and Abilities:** • Knowledge about the Biotech division (RSD) products and their development, manufacturing, quality control and uses, competitor(s) and their product offerings, and the biomedical marketplace, as well as the ability to continually gain in-depth knowledge. • Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support. Such as: o Microsoft Office Suite including MS Access o MS Dynamics AX o Salesforce.com • Knowledge of safety and company rules and policies. • A passion for the products and company and a deep empathy for the customer and their needs and goals, with the intelligence to combine and integrate various sources of information into opportunities and strategies. o Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action. o Verbal and written communication including technical writing skills. o Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers. o Assisting customers in a professional manner. o Establishing effective interpersonal relationships throughout the company, to solicit key ideas and information. o Extensive technical skills in one of the following areas, and general knowledge in remaining areas: Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry. o Critical review of scientific literature to identify key points or concepts and summarize. o Making effective decisions and execute an appropriate course of action while considering all relevant variables. o Negotiating by collaboration with others to arrive at a conclusion using compromise, persuasion, rational, and diplomacy. o Handling of sensitive and proprietary information with discretion and confidentiality, while learning to appreciate fundamental legal concepts relevant to the company’s proprietary technologies. o Acting independently on routine assignments or projects. o Planning, organizing, time management and multi-tasking to complete assignments in an efficient manner. o Attention to details and performance at a high level of accuracy. o Working independently and with a team. **Why Join Bio-Techne:** **We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.** **We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.** **We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.** **We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.** **We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.** **We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.** **Bio-Techne is an E-Verify Employer in the United States.** **All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.** **To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.** Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.