Bring more to life. Are you a mass spectrometry scientist with a passion for innovation and problem-solving? Join our global dynamic scientific software support consulting team in Japan and make a significant impact in the biopharmaceutical industry. At Genedata, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives – and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. The biopharmaceutical industry is undergoing a digitalization revolution, adopting data-driven R&D approaches to develop innovative therapies quicker. Genedata’s market-leading enterprise software is fueling this revolution, enabling leading biopharma, biotech, and CRDMO companies worldwide to automate processes and leverage biopharma R&D data analytics so they can find breakthrough therapies faster. Join this digital transformation and help scientists around the world accelerate the pace of biopharma R&D. Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. In this role, you'll leverage your expertise in mass spectrometry, data processing, and analysis to develop comprehensive end-to-end solutions that address the critical needs of our biopharmaceutical customers using our cutting-edge enterprise software, Genedata Expressionist®. As a key member of our professional services team, you'll be at the intersection of science and business, acting as a mass spectrometry data expert. You'll collaborate closely with external customers and internal teams, including sales, software development, and marketing, to deliver exceptional results. We're seeking an inquisitive and critical thinker who can simplify and communicate complex issues effectively. This interdisciplinary, multi-faceted position offers an exciting opportunity to support, shape, and promote a successful, state-of-the-art software solution. Join us and enjoy a high level of interactivity and responsibility in a rapidly growing company. You'll be part of a strong international team, working in a vibrant and collaborative environment. This full-time position is based in our Tokyo office and offers flexible working hours to support seamless global communication with colleagues. During onboarding, you'll spend some time at our Basel office to get up to speed. In this role, you will have the opportunity to: + Support our users as the go-to domain expert in mass spectrometry data analysis + Address customer inquiries and troubleshoot issues promptly + Identify customer needs incl. the entire data process + Plan and conduct training sessions at customer sites. + Define and execute service projects to meet customer needs + Manage, execute, and deliver service projects for our customers efficiently + Support our sales teams with product expertise, scientific presentations, and software demonstrations during pre- and post-sales activities + Compile customer feedback and identify new analytical methods and solutions to address their challenges + Collaborate with the software development team to create new features that address customer challenges The essential requirements of the job include: + 3+ years of relevant experience in mass spectrometry, with a strong preference for expertise in protein analysis and biotherapeutics characterization. + Ph.D. in Analytical Sciences, Biochemistry, Bioinformatics, or related field. + Enthusiastic about partnering with customers to solve their mass spectrometry data challenges. + Excellent presentation skills and advanced proficiency in both Japanese and English communication (verbal and written). + Ability to thrive in a cross-functional, collaborative environment. + Strong initiative and commitment to delivering high-quality work. Travel, Motor Vehicle Record & Physical/Environment Requirements: + Approximately 20% travel, including occasional trips to Europe. Genedata, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.