JOB SUMMARY The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant. JOB REQUIREMENTS Minimum Education High school diploma or general equivalency diploma (GED) Minimum Work Experience Minimum one year of experience in an appointment scheduling position  Required Licenses/Certifications Required Skills, Knowledge, and Abilities Knowledge of medical practice protocols related to scheduling appointments  Knowledge of manual/computerized scheduling systems  Knowledge of customer service principles and techniques  Skill in communicating effectively with physicians/clinicians about scheduling preferences  Skill in maintaining master appointment schedule via manual or computerized means  Skill in producing reports about appointment patterns as needed  Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly  Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency  Ability to analyze situations and respond appropriately